Effective Date: February 18, 2026
Company: Nexjena Pte. Ltd.
Registered in Singapore
All orders are processed within 2–5 business days (excluding weekends and public holidays).
During peak periods, promotions, or high order volume, processing times may be extended.
Orders are not processed on Singapore public holidays.
Nexjena ships internationally to selected countries.
Shipping availability may vary depending on local regulations, customs restrictions, or courier coverage.
We reserve the right to decline shipment to certain regions.
Delivery time begins after order processing.
Singapore: 2–5 business days
Asia-Pacific: 5–10 business days
International (Rest of World): 7–21 business days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
Customs clearance
Public holidays
Weather disruptions
Courier operational delays
Government regulations
Nexjena is not liable for delays beyond our reasonable control.
Shipping costs are calculated at checkout based on:
Destination
Package weight
Courier rates
Shipping fees are non-refundable unless due to our error.
For international orders:
Import duties, VAT, GST, or customs fees are the responsibility of the customer.
Nexjena is not responsible for customs charges imposed by destination countries.
If a shipment is refused due to unpaid customs fees, the refund (if applicable) will exclude:
Original shipping fees
Return shipping charges
Any penalties incurred
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
Nexjena is not responsible for lost packages.
Reshipping fees may apply.
Address changes cannot be guaranteed after order processing begins.
If a package is:
Unclaimed
Refused
Returned due to customer absence
Refunds (if applicable) will exclude shipping and return fees.
If your order is lost or arrives damaged:
Contact us within 48 hours of delivery.
Provide photos of packaging and item.
We will investigate with the courier before issuing replacement or refund.
Risk of loss transfers to the customer once the order is handed over to the shipping carrier.
Tracking details will be provided once the order has been dispatched.
Customers are responsible for monitoring tracking updates.
Nexjena shall not be liable for shipping delays caused by circumstances beyond reasonable control, including but not limited to:
Natural disasters
Pandemics
Government actions
Labor disputes
For Shipping Inquiries:
Email: info@nexjena.com
Company: Nexjena Pte. Ltd.
Singapore
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