Shipping Policy

Effective Date: February 14, 2026

1. User Notice

By accessing this website, you agree to these Terms of Service.

If you do not agree, you must discontinue use immediately.

2. User Rights and Responsibilities

Users agree to:

• Provide accurate information

• Not misuse the website

• Not engage in fraudulent transactions

3. Ownership of Content

All website content, including text, images, graphics, and trademarks, is the property of Nexjena Singapore Pte. Ltd. and may not be reproduced without written consent.

4. Acceptable Use

Users may not:

• Use the website for unlawful purposes

• Attempt to hack or disrupt services

• Submit false or misleading information

• Upload malicious software

5. Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.

6. Disclaimer

Products are provided “as is” and “as available.”

We do not warrant uninterrupted access or error-free operation of the website.

7. Limitation of Liability

To the fullest extent permitted by law, Nexjena Singapore Pte. Ltd. shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Delivery delays beyond reasonable control

• Third-party service failures

Total liability shall not exceed the amount paid for the product in question.

8. Governing Law

These Terms shall be governed by the laws of Singapore.

Effective Date: February 14, 2026

Nexjena Singapore Pte. Ltd. is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Types of Information Collected

We may collect:

• Full name

• Shipping address

• Email address

• Phone number

• Payment information (processed via secure third-party providers)

• IP address and browsing data

2. Methods of Collection

Information is collected when:

• You place an order

• You register an account

• You contact customer support

• You browse our website

3. Purpose of Collection

Your data is used for:

• Order processing and fulfillment

• Customer support

• Fraud prevention

• Payment verification

• Marketing (if consent is given)

• Legal compliance

4. Financial Information

Payment details are processed securely by third-party payment providers. Nexjena does not store full credit card information.

5. Data Recipients

We may share data with:

• Payment processors

• Logistics partners

• IT service providers

• Government authorities (where legally required)

6. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling contractual obligations

• Legal and regulatory compliance

• Resolving disputes

7. Data Protection Measures

We implement:

• SSL encryption

• Restricted internal access

• Secure hosting environments

However, no method of transmission over the internet is completely secure.

8. Rights of Data Subjects

Under applicable law, you may:

• Request access to your personal data

• Request correction of inaccurate data

• Withdraw consent for marketing communications

Requests may be sent to:
info@nexjena.com

9. Contact Information

Data Protection Contact:
Nexjena Singapore Pte. Ltd.
Email: info@nexjena.com

Effective Date: February 14, 2026

1. Return Standards

We accept returns only if:

• The item received is defective or damaged upon delivery

• The wrong item was shipped

• The item is materially different from the description

Items must:

• Be unused and in original packaging

• Include all original components

• Not show signs of wear, misuse, or alteration

We do not accept returns for change of mind unless otherwise stated in writing.

2. Return Timeframe

Customers must notify us within 7 calendar days from the date of delivery.

Requests made beyond this period may not be accepted.

3. Return Process

To initiate a return, customers must:

1. Email [Insert Support Email]

2. Provide order number

3. Provide clear photos/videos showing the issue

4. Wait for written return authorization

Unauthorized returns will not be accepted.

4. Required Return Documentation

Customers must provide:

• Order confirmation

• Proof of delivery

• Clear visual evidence of defect or damage

Failure to provide required documentation may result in rejection of the return request.

5. Refund Period and Method

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–14 business days

• Refunds will be issued to the original payment method only

Shipping fees are non-refundable unless the return is due to our error.

6. Non-Refundable Situations

We are not liable for:

• Minor packaging damage

• Courier delays

• Customs delays

• Incorrect address provided by customer

• Products damaged after delivery

Effective Date: February 14, 2026

1. Delivery Cycle

Orders are processed within 2–5 business days.

Estimated delivery time after dispatch:

• Singapore: 3–7 business days

• International: 7–21 business days

Total estimated fulfillment time:

• Singapore: 5–12 business days

• International: 9–26 business days

Delivery times are estimates only.

2. Shipping Methods and Fees

Shipping fees are calculated at checkout based on:

• Destination

• Package weight

• Courier rates

We reserve the right to change shipping providers without prior notice.

3. Logistics Charging Method

Shipping costs are calculated automatically by the system at checkout and displayed before payment confirmation.

4. Free Shipping (If Applicable)

Free shipping may be offered during promotions or for orders exceeding a specified minimum amount, subject to change.

5. Delay Notice

Delivery may be affected by:

• Customs procedures

• Public holidays

• Weather conditions

• Government regulations

• Epidemic control measures

Nexjena shall not be liable for delays beyond our reasonable control.