Clear delivery. Simple returns.
How Nexjena orders are processed, delivered and, if needed, returned — for households across Singapore and beyond.
When your pouch arrives.
All orders are processed within 2–5 business days, subject to stock availability and successful payment authorization. Once dispatched, you'll receive tracking details — delivery timelines below are estimates and can shift with courier conditions, customs or public holidays.
Singapore
2–5
Business days after processing.
Asia-Pacific
5–10
Business days, subject to customs.
Rest of World
7–21
Business days, depending on destination.
Shipping fees, customs & addresses
Shipping is calculated at checkout by destination and weight. Import duties, VAT, GST or customs fees on international orders are the customer's responsibility — Nexjena does not cover charges imposed by destination countries. Please double-check your delivery address before ordering; address changes can't always be guaranteed once processing begins.
Returns for unopened pouches.
Because Nexjena is a consumable wellness supplement, returns are limited to products that are unused, unopened and in original packaging — within 14 days of delivery, with proof of purchase.
Eligible for return
- ✓ Unused and unopened, in original packaging.
- ✓ Requested within 30 days of delivery.
- ✓ Return requested first — items sent back unannounced won't be accepted.
Not eligible
- ✓ Opened pouches, unless damaged, defective or incorrect on arrival.
- ✓ Return shipping costs apply unless the error was ours.
Tell us quickly, we'll make it right.
Please inspect your order on arrival. If it's damaged, defective, incorrect or missing, contact us within 48 hours with photos of the packaging and product, and we'll evaluate right away.
Damaged or incorrect items
Contact us within 48 hours of delivery with photos. We'll review and make it right — a replacement or refund, as appropriate.
Unclaimed or failed delivery
Risk of loss transfers once your order is handed to the courier. If a package is unclaimed or refused, any refund may exclude shipping fees.
Need help with an order?
Email us and include your order number where possible — we respond to every message.